Shipping policy

Thank you for shopping at Southlake Gifts! We know your celebrations await, and our candles are the last piece of the puzzle. For your reference, see our shipping information below:

Process & Shipping Time

Day/Time Order was Placed	Begins Processing
(Mon-Fri) before 6 pm EST	following business day
(Friday) after 6 pm EST	following Monday
Weekends & Holidays	DO NOT process over the weekend & holidays

Processing time is the period from when the order is placed to when it leaves our office/warehouses in Delta, BC. We would encourage you to account for this estimated lead time when planning your delivery options.

Shipping Method	Typical Processing Time	+ Shipping Time
3 Day	(24-48 hours)	+ (3 - 4 business days)
2 Day	(24-48 hours)	+ (2 - 3 business days)
Overnight	(24-48 hours)	+ (1 - 2 business days)
Priority Mail	(24-48 hours)	+ (5 - 7 business days)

Some shipments may be delayed as the restocking process has been postponed due to current circumstances. Please note that the delay may take up to 3-7 days from the estimated delivery date at checkout. We apologize for any inconvenience and thank you for supporting us!

Track Your Order

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. The risk of loss with respect to the products in your order is transferred from Southlake Gifts to you when your order is delivered to you. This transfer of title does not affect our returns policy.

If you need any further help regarding the shipping process, please contact our customer service at info@lmktradinginc.com

*Orders for personalized favours require up to 7 business days of processing time. Personalized items are not returnable or exchangeable.